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Family Allegedly Asked To Leave Outback Steakhouse After Receiving Noise Complaint About Disabled Son

On Monday, a women named Amanda Jean Braun posted a lengthy Facebook post detailing a troubling incident that reportedly took place at her local Outback Steakhouse restaurant in Glen Burnie, Maryland.

“Saturday night, the family and I decided to go to Outback Steakhouse in Glen Burnie for dinner. We were seated almost immediately. We ordered our drinks while skimming the menu then finally ordered our dinner,” Braun wrote.

Shortly after their meals arrived, writes Braun, a man who identified himself as the manager came to the table and stated that he had “received a noise complaint” about Braun’s 4-year-old son.

My son Killian was born with a neurological disorder that affects his speech called Childhood Apraxia of Speech. This disorder affects Killian in many ways especially communication and behavioral. He is a very energetic kid with much to say, however, when he speaks, his words are unclear.

Despite noting that he felt uneasy with his role in the situation, the manager reportedly asked the family to complete their dinner and leave the restaurant. He then offered them a $20 gift card “as an apology,” according to Braun, who added that she won’t return as she doesn’t want to “subject [her] son and the rest of [her] family to that type of discrimination.”

“Would we be asked to leave again if my son were to be loud?” the mother wondered.

Braun asked that people share the post, and said that she was going to contact Outback corporate.

“Outback labels itself as a family friendly restaurant – just not families with special needs restaurant,” Braun concluded.

The post has been shared more than 2,900 times.

Speaking with local ABC affiliate WJLA, Braun said that she’s no longer angry, but sad about the way her son will be treated going forward: “The anger has subsided and I’m left with sadness for my son and his future struggles of being in public.”

Outback also offered a statement to WJLA:

We’ve been in contact with the family and have personally apologized. We strive to make sure all guests feel comfortable and welcomed in our restaurants and we fell short. We’re learning from what happened and training our team so we can better serve our diverse guest population.

According to the Mayo Clinic, with Childhood Apraxia of Speech (CAS), “the brain struggles to develop plans for speech movement. With this disorder, the speech muscles aren’t weak, but they don’t perform normally because the brain has difficulty directing or coordinating the movements.”

The Facebook page for the Outback Steakhouse in Glen Burnie, Maryland, has been hit with a swath of negative reviews in the wake of the incident.

One reviewer stated: “Service is Horrible!!! Will Never eat at any OUTBACK again!!! Asking a family with a special needs child to leave the restaurant is absolutely disgusting!!! Shame on the manager for discriminating!! And shame on the Company for not getting rid of this piece of [poop emoji] manager!! Boycott Outback!!!!!!!!”

Interestingly, some commenters appeared to either agree with Outback’s decision, or have warned that there might be another side to the story:

“You were not there so why are you judging the situation based on one side of the story? Perhaps his actions were in line with the mandated policies and procedures of the company when a complaint is made? Anyway, there’s always two sides of the story and I will continue to give outback my business,” wrote one patron.

Another stated: “As a grandmother of 2 children with autism I will say I do not believe children, in restaurants, should be allowed to ruin others time. Parents of screaming infants take the baby out, toddlers throwing fits are taken out by a parent, same goes for a special needs child. Take the child out!”

Many others, however, sided with the family, with one commenter writing:

It’s amazing how all these people are labeling this child as a screaming or screaming, misbehaved kid. Please educate yourselves regarding what these diagnosis are along with their behaviors before passing judgment. I would tell the person who complained that this establishment accepts and supports people of all different areas of life – especially those with special needs, and they are welcomed to stay. I have watched this happen in other situations and it was so touching to find we have people in this world that are kind, caring, and compassionate.

The Daily Wire reached out to Amanda Jean Braun for comment, but as of publication, we have not received a reply.

A version of this story appears on the Daily Wire website.

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15 Comments
  • Joan Arnold says:

    The Outbacks here in Massachusetts are so loud the kid screaming would not make any difference, the loud music and the dancing are louder than any kid.

    • Eleanor says:

      We have a Denny’s like that here in Mesa. Mum won’t go there anymore because it IS too noisy!! Not kids, either!! From the clatter of dishes in the semi-open kitchen, help yelling to be heard, noisy A/C, etc. Good coffee, though.

  • Other side says:

    What about the other side? People going out for a nice dinner for their anniversary or birthday, people pay a lot of money for their dinner, drinks and tip! Guess they are just supposed to deal with other peoples kids, whether special needs or just plain brats. No one ever seems to get a babysitter anymore, kids are brought everywhere and adults who have already raised their own kids are subjected to the children of the new parents out there who never say no or be quiet. There is no consideration for others around them.

    • Eleanor says:

      I am a grandmother to 2 special needs grandchildren, one with Downs and the other with a long medical name. We removed them when they didn’t obey our sign for ”quiet down”. Most of these children can be trained to keep it quiet as these two were, (with special rewards afterwards if promised). Never break a promise to these children, they remember!!

  • Jerrold says:

    IF Parents cannot control their Kids in public, they should get a sitter for them and not subject others to the disruptions. Personally, I cannot stand a screaming kid when I’m trying to enjoy a nice meal. If I go to “Chucky Cheese” or some other place for kids then I expect the turmoil and chaos as the Kids party. I don’t go to those type of establishments.. However, If I go to Outback for a nice evening out with my Wife, have a couple of drinks, and order a Prime Rib, between my Wife and I we will spend at least 60 to 70 dollars for about 2 hours of quality time together…WHY would I let an unruly Child destroy my evening and totally waste my money. I have grown Kids and while they were growing up I NEVER allowed them to have “Hissy Fits” or cause disruptions in public. They knew that if I told them to “settle down” they better do it. If not, we went to the car and they got their little asses paddled. Believe it or not, it only took one or two trips to the car and the problem was forever solved. Parents need to control their kids, and if they can’t or won’t then leave them home……

  • Reggie says:

    Although I feel sorry for the family, they aren’t the only ones in the restaurant. Other people have feelings too and expect a halfway enjoyable dinner without all the ruckus. Maybe they could have medicated him to keep him calm?

    • Madame Zorinski says:

      That’s right, our Nation’s present answer to everything: MEDICATE. How old are you? Read Jerrold’s post just before yours. He tells how we use to handle things in the USA. Normal people teach their children what is polite and acceptable behavior in every situation, they don’t drug them into compliance. Normal people understand if a child is still learning, has difficulty learning or has deficiencies hindering behavior; they have compassion and try to assist in the situation instead of complaining like spoiled brats themselves.

      • Donna says:

        You should NEVER expose other diners ,to the uncontrollable bad behavior ,of your child…just not acceptable…get a baby sitter or stay home…

    • Eleanor says:

      Trained – NOT MEDICATED!!

  • James says:

    we have a special needs son there are times we all go out to eat it doesn’t matter which restaurant we go to. we do try to pick a good place to go too because he can be vocal and fussy at times.He has cerebral palsy and wheelchaired. so many people do judge, but how many times have you gone out and listen to someone talking on their phone with the ear buds in so you hear that person just talking and be the only person at the table. most people can overlook somethings but you do have others who complain about everything. it doesn’t bother me if another family with special needs is eating i admire them for going out as a family

  • Alice says:

    It would be nice if restaurants had family sections for people with children. I’ve seen unruly kids climbing on tables; doing headstands in chairs; screaming their guts out; chasing around tables; climbing over backs of booths, annoying people in those booths; and the parents are oblivious. Some people aren’t smart-enough to be parents and are also too lazy. We ask for the ‘adult section’ when we go to restaurants.

    • Eleanor says:

      I was in a restaurant in Ft. Smith, AR, back in the 90’s and saw a boy (about 5) and sister (10?) walking around the restaurant and ”grazing” off other patrons plates!! Just reaching out and grabbing what they wanted, the parents smiling as if it was the cutest thing ever!! And yes, they were angry and ”insulted” when asked to take their kids off the premises by the manager, backed up by the customers!! Gross behavior!! Never saw the like again, just noisy kids.

  • Donna says:

    I am sorry her child has a health problem that affects his behavior BUT as a paying customer, trying to have a relaxing dinner, a loud child that is out of control, is not acceptable….if he cannot behave, the parents should NOT bring him out to dinner….get a babysitter…

  • RWF
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