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Taco Bell Employee Pays the Price After Refusing To Serve English-Speaking Customer

In a role reversal that somehow hasn’t sparked a whole lot of liberal outrage for whatever reason, a Taco Bell employee in Florida has been fired after refusing to serve an English-speaking customer.

According to the Miami Herald, the employee, who identified herself as “Luisa,” went viral when she refused to serve someone at a drive-through in Hialeah because they didn’t speak Spanish.

“Do you have a manager here?” the customer, Alexandria Montgomery, can be heard saying in the video.

“She is in her house sleeping,” the employee responded in Spanish.

She added there was no one else available to take the order and she clearly wasn’t going to try to make things work.

“Honey, I have a car behind you,” she said, closing the window on Montgomery.

When she didn’t move, she threatened to call police.

“Can you move please? I have an order behind you. There is no one who speaks English,” she said.

“This is Hialeah, I’m sorry,” she added.

Hialeah, according to Fox News, “is located north of Miami International Airport and is predominantly Latino.” However, they should have had one person who spoke English, right? Well, they say they didn’t.

“I’m trying to order and she’s telling me I can’t order because she doesn’t speak English. Who’s wrong?” Montgomery says.

When other workers approached the drive-through window, they also refused to help the customer.

“No more, papi,” one of them said as Montgomery attempted to say that this was the United States.

Eventually, they left without getting food, and things got worse from there.

“This incident happened Wednesday night around 10:30 p.m. I contacted the manager and after explaining to her what happened all she did was apologize and say thank you and the call was disconnected,” Montgomery said.

When Taco Bell corporate was contacted about the story, the tune changed. “Luisa,” Montgomery said, was fired — and that wasn’t even her real name.

“We have worked quickly to resolve with the customer to ensure this doesn’t happen again,” the company said, adding that “this does not meet our customer service expectations.”

They also confirmed Luisa’s firing: “This individual no longer works for the brand,” Taco Bell stated.

There are two possibilities behind this incident. The first is that there’s an entire restaurant which is part of a national chain where nobody could speak English, which still remains the country’s dominant language. The second is that, out of scorn, they decided not to serve an individual because they spoke English.

I’m not quite sure which is worse, but my money is on the second one, for whatever reason — especially given the fact that it’s not too difficult to communicate an order at a restaurant where the menu is fairly limited and known to everyone.

I hope that whatever the reason was, it was worth it. “Luisa” has gone viral, and not in a good way. Now, she’s jobless, and given the swiftness that Taco Bell acted with, it’s a good bet her co-workers will be, too.



  1. Bill Smith

    September 16, 2018 at 8:44 pm

    And just think, these retards do not even know that Spanish is a White language.

    • William

      September 16, 2018 at 9:20 pm

      Tell me, birdphuque, just who is this comment directed toward? It is heinously racist, no matter which side of Satan’s fence you disgourge your shit on.

    • Donna M Hanna

      September 16, 2018 at 9:34 pm

      What does that have to do with anything ?

      • william-g-munson

        September 17, 2018 at 1:57 pm


        • Sonny

          September 19, 2018 at 9:28 pm

          Yha stooge. This is America. Not Italy, not Yemen, no it is America

    • Doug Stoxen

      September 16, 2018 at 9:50 pm

      What possible difference does that make?

    • Matthew Cappabianca

      September 17, 2018 at 5:07 pm

      Absolutely ridiculous…about time. this person is very brave for getting this information out. All English speaking people need to do this more often. This has nothing to do with racism or prejudice, One national language makes all have something in common which is very good for a country that wants to get things done for all.

    • Phyllis Schmulbach

      October 1, 2018 at 6:55 am

      I think the other employees standing by her should get fired too.

    • pete

      October 6, 2018 at 1:11 am

      Bill smith Id say you are the retard! This is America and the only language that need be spoken in is English!

  2. partybum

    September 16, 2018 at 8:50 pm

    gotta love dumbasses

  3. Willy

    September 16, 2018 at 8:51 pm

    No excuse for this crap. This is America where we speak English. Our politicians should put into law that English is our primary language!

    • MARYANN33

      September 17, 2018 at 12:24 am

      Not the Spanish they speak.

      • William conley

        October 8, 2018 at 4:37 pm

        They aren’t in Mexico or Spain they are in America where the national language is English so learn to speak it or get out by choice or by force. My wife learnt English entirely on her own without a soul helping her but the internet and books why can’t these racist bitches learn it or was it purely out of spite because they came into what they consider “their” neighborhood which still remians in the USA.

    • Tunamister

      September 17, 2018 at 4:11 am


      • Kathy

        September 18, 2018 at 12:47 am

        Totally agree, they need to assimulate, not us.

    • Viv

      October 12, 2018 at 3:33 pm

      Every country I lived in, I had to learn the language of those countries. They didn’t accommodate me! If people want to come here they need to learn English!

      • Tunamister

        October 13, 2018 at 9:28 pm


  4. debra morge

    September 16, 2018 at 9:03 pm

    they come here thinking their going to do whatever the f— they want, they soon find out that’s not how we roll

    • Hrdgg

      September 17, 2018 at 5:53 am

      I hate stuoid wetbacks

  5. Sunni J

    September 16, 2018 at 9:03 pm

    Not surprising at all in Hialeah where they’ll quickly tell you to leave if you don’t speak Spanish….I should know since I lived there all my life & I’m a senior. It’s truly infuriating. I wish something could or would be done about it. I’ve been asked to leave & family members have been also because we only speak English. They believe they own Hialeah, Miami & it’s turning into all of South Florida.

    • Phillip Lake

      October 11, 2018 at 4:27 am

      The immigrants and retarded liberals have absolutely ruined Florida and it does get worse every day. I lived in Florida as a child and I absolutely loved it. I still have dreams about Bradenton and Bradenton Beach, but it is all going down since the beginning of immigrants from Cuba and now other parts of South America. Florida is fast becoming another Southern California.

  6. William Reiser

    September 16, 2018 at 9:04 pm

    ICE should go and verify their identities & any illegals should be arrested and Deported-When word of that gets around it wouldn’t happen again.

  7. ANI4ANI

    September 16, 2018 at 9:04 pm

    Either require English in everything official or start teaching Spanish/Swahili/Arabic (all dialects) in kindergarten.

    • William conley

      October 8, 2018 at 4:40 pm

      Why should we have to further bend over backwards to make the rest of the world feel so safe and welcome here. When they won’t assimilate or even respect our culture or laws and think they can come here and set up racial divisions in our counter and tell us citizens to leave because we don’t speak Spanish in fucking America.

  8. maquignon

    September 16, 2018 at 9:07 pm

    And it is going to get worse if we don’t do something about it!! Anyone from a different culture can speak his native language at home, but it is insane to expect everyone in this country to adapt to his language, no matter what that language is. How many languages are there? Are we expected to adapt to them all??? It is time to declare English the official language and require all government and business be conducted in that language!!!

    • DLD

      September 16, 2018 at 9:16 pm

      YES!! I agree!! I thought English was declared our language at the birth of this nation?!! Who decided it and when was it decided that Spanish and French were also [unofficially] official languages here??? I don’t remember anyone asking us … do any of you?! The should simplify this and fix it. Other countries don’t change their language for us, why did we?

    • Donna M Hanna

      September 16, 2018 at 9:35 pm

      Thank you !!! I agree 100%

    • Lorraine

      September 16, 2018 at 9:44 pm

      I totally agree! Speak English. We speak English in America. Want to speak something else?Do it at home or in some other counrty

    • teresa

      September 16, 2018 at 10:02 pm

      Its not just thee language,there are over 250 different dialects as per Clinton when he was pres,now there are even English speaking citizens should know all of them.Are they just being arrorgant ,are hey that stupid they cant learn one language English.

    • Ken

      September 16, 2018 at 10:37 pm

      maquignon, that is very correct. If the official language in Singapore is English then English damn well better be the official language in the United States where English has been the official language even before we became a country. Liberals are the reason for these problems and liberals better start being dealt with or this country is going to start on a downward spiral.

      • Rick Collins

        September 25, 2018 at 2:18 am

        the root of all problems in this country starts with liberals

    • Roberta

      September 17, 2018 at 2:26 am

      Yes it should be mandated to learn and speak our language. If we went to a foreign country to live I wouldn’t expect that country to learn English. When my husbands grandparents came of the boat in Ellis they were told to learn the language. The country had a backbone back then they didn’t worry about political correctness. Lady Liberty stands welcoming give me your tired, your poor,your hungry . It doesn’t say
      AMERICA YOU HAVE TO LEARN OUR LANGUAGE. THESE PEOPLE THEY COME HERE AND EXPECT EVERYTHING . Meanwhile the kid who forgot his lunch money is ridiculed .

    • anica brindusescu

      September 19, 2018 at 11:10 pm

      I have a full street full of them ,they do whatever Tijuana law is allowed them to do ,and disrespect every neighbor that is not THEM .They want us to move and let them run wild like in their country .Call me racist ,Im an immigrant ,US citizen ,but I’m sick of what this country became .THANKS OBAMA and MICHELLE ,you disrupted the great American way of living .

  9. DLD

    September 16, 2018 at 9:09 pm

    Why would they be hired in the first place if they couldn’t speak English? If they’re from Puerto Rico, a part of America, they’re taught English in school. It seems like a game many of them play, even as patients in the hospital they pretend not to speak any English and it’s getting old and tiring. The person ordering couldn’t have been the first English-speaking customer they’ve ever had. They should have tried to work with the customer, or even ask them to come into the restaurant to figure it out. Now they’re jobless and it’s their own fault. Stop being mean and stop the hate!

    • ANI4ANI

      September 16, 2018 at 9:31 pm

      Majority of Puertoricans speak only VERY rudimentary English. The culture on the islands educational system is no better than mainland educational system. On the other hand what makes u think they were from PR? There r Cubans,Columbians,central Americans,domincans,mexicans all over the state. As usual many r undocumented.

    • Michael Waack

      September 16, 2018 at 10:32 pm

      If I was the woman in the car I would have called the police. Just buy that way she responded you could tell that she could understand English that the woman were saying she was just refusing to answer in English. I don’t care of her native language is pig Latin this is America and we speak English year. And if you’re going to be the owner or a manager of an International food chain then you need to bank sure that you have English-speaking people working. And if your a customer and you can’t speak English then that’s not our problem.

      Over half the states in the U.S. have made English an official language. Although there are no laws stating that English is the official language at the federal level, 31 states have made English the official language. Hawaii is the only official state that is bilingual.

      • Uncle Bob

        September 17, 2018 at 12:17 am


        ENGLISH, and MORONIC?

  10. n wilson oliver

    September 16, 2018 at 9:18 pm

    Another example of the wonderful diversity our delusional leftists have created–The irony here is that the woman trying to order was African American–

    Solution: Declare ENGLISH the national language and deport those who do not learn it! Sorry but English rules! Except with “diversity fools”

    • Cindy

      September 16, 2018 at 9:26 pm

      n wilson oliver, you are exactly right. Either speak the language or stay in your own country. And WHO in their right mind would hire a whole crew of people who cannot speak English, in an English speaking country, when their job is speaking to the public? The crew AND the manager should be fired.

      • Judy

        September 16, 2018 at 10:25 pm

        Totally agree. How did they ever get hired .. how did they fill out the application? Or was it all in Spanish too! America is the only place that bends over backwards to make accommodations to foreigners..but it’s gone too far when an entire restaurant refuses to speak English to a paying customer. I also think the girl could speak English, but chose not to.. I think she was being belligerent to the woman customer for whatever reason.

  11. Ross Richard Blankert

    September 16, 2018 at 9:31 pm

    In the United States of America, there is no National Language. I currently live in Panama. All legal documents have to be in Spanish or they are not legal documents. Spanish is the National language. Everyone must speak Spanish. there are people who speak English and Chinese and Spanish. There are people who speak only Spanish with some small amount of some Indian dialects. There are people who speak only Spanish. But everyone speaks Spanish. It is important to have a National Language. It is important to have national borders. Without both, there is no country.

  12. Ronald D Murphy

    September 16, 2018 at 9:31 pm

    The whole shift should be fired. I wonder if everyone was legal.

    • Donna M Hanna

      September 16, 2018 at 9:36 pm

      I Agree they should ALL be fired !!!

  13. Doug Stoxen

    September 16, 2018 at 9:52 pm

    I would have stayed in front of the drive up window until I got served or the day shift arrived. I don’t get service, no on else does.

  14. kerenny1

    September 16, 2018 at 10:19 pm

    I would have called ICE, not the police. What kind of a boss hires employees that don’t speak English?
    The menu is in English, The application for work is in English. And the employee doesn’t speak English??????

    There is no way that young person is legal. Anyone her age would be in school and they would know English.

  15. Betty

    September 16, 2018 at 10:22 pm

    It is well known in that area that Latinos do not like blacks. Therefore the problem. I have this on good authority. Further many Latinos in calif do not like blacks.

  16. PMMcD

    September 16, 2018 at 10:28 pm

    So, are you telling me she wouldn’t understand “taco,” “burrito,” or “chalupa,” etc…. Everything on the menu is in Spanish. How does this Country get more absurd each day?


    September 16, 2018 at 10:32 pm

    Deport every one of their asses that work there

  18. Gina VIdal

    September 17, 2018 at 12:33 am

    I’ve lived in Miami for years, and I can tell you that this situation is not unusual. It’s been going on for decades. The Cubans are to blame, and now other Hispanics are following suit. They come to this country and refuse to assimilate. They call Americans “gringos” and have nothing to do with us. They stay in their communities and force their language on others. I happen to speak Spanish, but this is WRONG. They are the reason why most Americans are fed up with people like them who are ungrateful, hateful, arrogant, and ignorant.

  19. Sandy

    September 17, 2018 at 12:50 am

    “This is America” “NO MORE PAPI”???? Seriously??? WTF did I just read? All I’m gonna say is that anyone with that attitude better be careful. That’s all I’m gonna say.

  20. Susan

    September 17, 2018 at 1:17 am

    Yet they say nothing about the manger, she also needs to move on!!

  21. Steven Clark

    September 17, 2018 at 1:24 am

    This is the United States of America, English is our official language. If you want to immigrate legally you need to learn English. It is all the ILLEGALS that don’t care at all.

  22. Frank Nichol Sr

    September 17, 2018 at 2:22 am

    They should have at least one english speaking employee on every shift this is america!!!

  23. jim

    September 17, 2018 at 2:33 am

    The menu is in English this is AMERICA enough with this politically correct bullcrap, I worked paid my taxes and time to vote Pelosi and the others out of office.

  24. quasimodo

    September 17, 2018 at 2:53 am

    now luisa collects foodstamps and welfare because she can not collect unemployment for being fired for discrimination! the system is rigged so liberals never have to own up to their stupidity!

  25. Nancy West

    September 17, 2018 at 1:11 pm

    She should be fired. Hopefully Taco Bell will start training people not to do this anymore.

  26. Cindy B.

    September 17, 2018 at 3:29 pm

    I have been there to Hialeah and also in some parts of Miami Proper where there are store fronts only in Spanish. But these people have to know English unless they are new. I mean, I can understand in a restaurant setting as a cook or something but a drive through and a Taco Bell? That is crazy.

  27. Joseph Stonelake

    September 18, 2018 at 3:09 pm

    This is the USA, Sorry, If you don’t speak or wish to learn ENGLISH then you need to go back where you came from! Miami Fl. is America, Not CUBA!

  28. Randy

    September 25, 2018 at 3:15 am

    Considering that the woman’s real name wasn’t Luisa Montgomery, I’d say that she is an illegal and has a stolen Social Security number. If you have one person that is an illegal and no one speaks English in the store, there’s a good possibility that more of the people are illegals. To keep from being raided by ICE, I’d say that the crew will probably be fired, including the manager. They may be looking for a whole new crew.

  29. Panhead 67

    October 5, 2018 at 5:22 am

    The other employees who collaborate with this action should have been identified then the price to pay should have been loosing their jobs and send them back where they belong with no chance to enter America again. You know for a fact this has been their chitchat at work and this girl put it to action with the other employees cheering for her then laughing to show their approval with disrespect to American people..

  30. William conley

    October 8, 2018 at 4:45 pm

    I say check all their papers hell check their relatives papers now too since they want to make an issue about not speaking Spanish. Every single one of them who doesn’t have citizenship or a visa to be here send em back to wherever the hell they came from. Me and my wife have waited years to be together legally so fuck these people who abuse our lax policies and weak leaders aka the Democrats. The last thing this country needs is more deadbeats to support and immigrants need to be accepted based on skills or any benefits they could provide period. How do they ever expect to better their own country if they all just want to run from their problems and flood our country like rats from a sinking ship.

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